Refund policy

We want you to be happy with your coop. If something isn’t right, here’s how returns work.

30-day returns. We accept returns within 30 days of delivery under the following conditions:

• The coop must be unassembled, in its original packaging, with all parts, hardware, and instructions included.

• A Return Merchandise Authorization (RMA) number is required before shipping anything back. Returns sent without an RMA may be refused at the carrier or delay processing indefinitely.

• The customer is responsible for return shipping costs.

• A 15% restocking fee applies to all returns, deducted from the refund.

• Original outbound shipping charges are non-refundable.

• Any missing parts, hardware, or damage found upon inspection that is not attributable to Henstead will be deducted from the refund at replacement cost.

Assembled coops are not eligible for return except in cases of manufacturing defect confirmed by photo evidence and covered under warranty. Assembly is considered acceptance of the product’s fit and condition.

Refund timing. Approved refunds are issued to the original payment method within 5 to 10 business days of the returned item passing inspection. Henstead is not responsible for delays caused by the customer’s bank or payment provider once a refund has been issued on our end.

Order cancellations. Orders may be cancelled for a full refund only if the order has not yet shipped. Once an order has shipped, it is treated as a standard return under the terms above.

Damaged or defective items. If your coop arrives damaged or with a manufacturing defect, contact us within 48 hours of delivery with photos. We will replace the affected part or item at no cost. This is the sole remedy for damaged or defective merchandise, replacement of the specific defective component, not a full refund, except where the damage materially prevents the coop from being assembled or used as intended.

1-Year Limited Warranty. Henstead warrants that your coop will be free from defects in materials and workmanship for one year from the date of delivery. This warranty covers structural components, hardware, and mesh under normal residential use.

This warranty does not cover:

• Damage from improper assembly or failure to follow included instructions

• Damage from severe weather events beyond normal accumulation

• Normal wear, weathering, or fading of the wood finish

• Damage from pets, wildlife, or predator intrusion after delivery

• Modifications or repairs made by anyone other than Henstead

• Damage from failure to re-seal or maintain the wood finish as recommended

To make a warranty claim, contact hensteadcoops@gmail.com with photos and a description of the issue. Henstead will repair, replace the affected part, or, at our discretion, issue a partial refund reflecting the reduced value of the product.

Questions? Call or text us at 608-384-2611, or email hensteadcoops@gmail.com. We reply within 24 hours.