Shipping policy

Last updated: 9/20/26

Processing and delivery. All Henstead coops ship via UPS Ground from our fulfillment partner. Estimated delivery is 5 to 7 business days from the date of purchase. This is an estimate, not a guaranteed delivery date. Henstead is not liable for delays caused by the carrier, weather, holidays, incorrect address information provided at checkout, or events outside our reasonable control.

Free shipping. All coops ship free within the continental United States.

Risk of loss and title. Risk of loss and title for all products pass to the customer upon delivery to the carrier. Henstead insures every shipment, so if a package is lost or damaged in transit, we will file the claim and make it right, but legal ownership of the product transfers at pickup, not at your door.

Multi-box orders. Larger coops ship in multiple boxes and may arrive on different days from different trucks. This is normal and is not grounds for a damage or missing-item claim until 7 business days have passed from the first box’s arrival.

Address accuracy. We ship to the address provided at checkout. If a package is delayed, returned, or lost due to an incorrect or incomplete address, redelivery or replacement shipping costs are the customer’s responsibility.

Damage claims. You must report shipping damage within 48 hours of delivery, with clear photos of the damaged item(s), the packaging, and the shipping label, sent to hensteadcoops@gmail.com. Claims submitted after 48 hours, or without photo documentation, may be declined at our discretion. This window exists because carrier insurance claims have their own filing deadlines that we must meet on your behalf.

Questions? Call or text us at 608-384-2611, or email hensteadcoops@gmail.com. We reply within 24 hours.